Help Centre — Frequently Asked Questions

Search through our growing list of businesses to find one which suits your needs, whether you're starting out looking for a reputable riding school, an owner looking for a farrier, vet or more, or you are just looking to change things up, you can find most through our database of businesses. We also help to make an informed decision with information, and reviews. When you find the one that works for you, you can contact them directly in app, phone or email.

Businesses can sign up for £/$2.99/month to:

• Create detailed business profiles
• Add photos and services
• Receive customer reviews
• Connect with the equestrian community

Coming in a future update you can review some guidelines and resources for working safely with and around horses, we hope to include:

• Safety tips for working with horses
• Learn proper horse handling techniques
• Yard safety guidelines
• Riding technique tutorials
• Get tips for safe riding in different conditions
• Horse care best practices
• Access expert advice and tutorials
• What to do when something goes wrong

We have learnt a lot from other platforms, and learning from their mistakes we wanted to ensure the best resource for our community. With this in mind Creating Events is limited to Only Business users.

When a business publishes an event we want to ensure you have all the information you need, so it will always include; a location, date and time, any entry fees, a website link

• Location
• Date and Timeme
• Event Information
• Entry or Access requirements
• Any Fees Payable
• A URL

You can find Events near and far, simply by searching our dedicated area for Events:

• Use filters to find events by:
  • Date range
  • Event type (competitions, clinics, social rides)
  • Location
  • Difficulty level
• Save events you're interested in
• Get detailed information about the event
• Get directions to event locations

• Hacking/Trail Riding
• Dressage
• Show Jumping
• Cross Country
• Eventing
• Flat Work
• Poles and Bending
• Lateral Work
• Walk, Trot, Canter, Gallop
• Lessons

Weather conditions can affect your horse's performance just like they can affect your own, so we include weather data for all your rides as part of helping track performance:

• Weather data is automatically recorded at ride start and end
• Includes temperature, humidity, cloud cover, and conditions
• Helps track how weather affects your rides
• Useful for planning future rides
• Data is saved with each ride record

Yes! You can share data about your ride with friends, family, your instructor, and anyone you want. You can also share your ride directly into the Heynet. We are working on new functionality but will implement specifically with your feedback, so please use the in-app feedback tool to help us build TrackMyHack around our community.

Add a full stable of Horses to TrackMyHack and you can:

• Track individual horse statistics
• View detailed ride history per horse
• Monitor cumulative distance and ride count
• Add records and notes

• Emergency Location Sharing
• What3Words integration for precise location
• Emergency call assist
• Safety tips and training resources
• Community support and networking

• Use the Heynet to find friends and make new ones
• Search by location to find others near you
• Follow other riders and see their posts
• Join discussions and share experiences through the Heynet
• Discover Events in your area, and across our equestrian community
• Find a hack or ride out near you, join group rides and explore together

We’re designed with privacy and safety first — your data stays yours.

• You decide when your location is shared — never without your say-so
• Secure sign-in keeps your account protected
• Built on trusted, well-established platforms used by millions
• Automatic backups help keep your information safe if you change devices; due to on device storage some data maybe lost.
• Clear privacy controls let you choose what others can see
• We don’t sell your personal data — ever
• We only collect the data needed to make the app work — nothing more.

• Check this FAQ for common questions
• Ask your question in the Heynet
• Follow our social media for updates and feature information
• Report issues directly through the app
• Contact us directly in app
• In App Feedback
• Report posts you feel aren’t suitable for our community; review period applies (See <attachments> above for file contents. You may not need to search or read the file again.)